Frequently Asked Questions

How to list your event online



How to Manage your Registrations



Common Billing and Payment Questions



Making Adjustments in your Management Tools



Creating Reports in Your Management Tools



Events Settings in Your Management Tools



Answers:

How does one get their event listed on RONIN Registration?

Signing up is easy and only takes a few minutes. Click on any REGISTER NOW link on any of our main pages and select "Add your Own Program or Race." Once you have completed the online questionaire you will receive your event start information via email!



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Once I created my registration site, how do I get access to all the information the site is collecting?

We offer all of our event directors the ability to review and manage their registrations in real-time. Each event director is provided with a log-in and password and can access their sites by going to the "Directors Login" link on the footer of any one of our site pages



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How do I adjust my event director login information or add another event director to my account?

In order to add someone or adjust your login information, please contact the RONIN help desk via help@roninregistration.com, 1-888-554-6665 or contact your account manager.



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What do the different payment types mean?

The different payment types include pay by mailing a check, pay online by credit card or pay online by bank account. Pay by mailing a check allows registrants to send RONIN a personal check instead of paying online. However paying by mailing a check will charge the registrant an additional service fee. Pay online by credit card allows registrants to enter their credit card information online during registration. Pay online by bank account gives registrants the option of paying by entering their bank information online. Registrants will be asked to enter their account and routing number during payment. Registrants paying online have the option of storing their payment information on their highly secure MyRonin account for future registrations.



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Where can I go to get a review of all payments in my system?

Once logged into the Event Director’s login, choose your event and click on the payments tab on the top of the page. The payments page provides you with a registration and financial summary of your event. The registration summary shows you who has paid for your event, if there are any failed payment methods, who has been moved, and anyone who paid to the event organizer directly. You can click on each registration type to review a detailed summary of the registrations. The financial summary shows you the client total amount after deducting total billing processing fees, discounts and refunds, and RONIN pre-transaction fees.



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How can I cancel someone with or without a refund?

Once logged into the Event Director’s login, choose the event that contains the registration needing to be canceled. Once you have located the registration needing to be canceled, click on the edit option to the right of the person’s name. In the edit page, you have the option to cancel. Selecting the “cancel” feature will cancel the registrant from the system. You have the option to refund the registrant none, part, or all of the invoice paid. Once you complete the cancellation you will not be able to move, refund, or renew this registration again.



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How can I just discount someone without canceling the registration?

Once logged into the Event Director’s login, choose the event that contains the registration needing to be discounted. Once you have located the registration needing to be discounted, click on the edit option to the right of the person’s name. In the edit page, you have the option to discount (refund). Selecting the “discount” feature does not cancel a registrant. This option allows you to refund part or all of the invoice paid by the registrant. Once you complete the refund, you will not be able to refund the same registrant again.



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How can I correct a failed payment?

A failed payment means that either a credit card has been declined or there is an outstanding check. If a credit card has been declined, it is marked as a failed payment after RONIN has attempted to contact the declined registrant at least three times to correct the problem. If a credit card has been declined, registrants are asked to log in to their MyRonin account to update their payment information. After three times, RONIN will request you to contact the registrant directly to resolve the problem. For an outstanding check, it appears as a failed payment if the check has not been received after 14 days. This can be resolved by either asking the registrant to mail the check in, or give the check to you. If the registrant gives the check to you, you can go in and mark the account as “Paid to Organizer.”



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How can I move someone?

Once logged into the Event Director’s login, click on your event. Choose the category your registrant is registered in and go to the edit option to the right of the person’s name, and click the link labeled “move entry.” The move option will allow you to move a registrant from one item to another item within the same general event. The original registration will show as “Cancelled” and a new registration will be created. This new registration will show as “Moved” in your tools.



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How can I mark an account to Paid to Organizer?

To mark an account as Paid to Organizer, the registrant must list payment as “pay by check in mail,” when registering for an event. Once registered, you can sign into your Event Director’s login, click on your event. Choose the category your registrant is registered in and go to the edit option to the right of the person’s name. At the bottom left it will say “waiting for mailed payment,” and next to that there is a $ image that you can click to mark them as paid to organizer. When you mark a registration as Paid to Organizer you are marking the entire invoice as Paid in Full to you and RONIN registration will not seek resolution of payment.



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How can I make an adjustment on someone’s registration?

Once logged into the Event Director’s login, click on your event. Choose the category your registrant is registered in and go to the edit option to the right of the person’s name. Event Directors’ management tools allow you to adjust someone’s contact info, edit boat line-ups, move or cancel entries, add a note or view an invoice.



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How can I accept a waitlist?

Once logged into the Event Director’s login, choose your event. Next to your event, there will be a total of registrants and people on the waitlist. If there are people in the waitlist, you will have access to click on the number in the waitlist and view the details. If there is more than one person on the waitlist, you are able to choose how many you would like to accept. To accept, click “edit” next to the person you would like. On the bottom left there will be a plus sign that you can click to accept the person.



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Where do I go to get reports?

Once logged into the Event Director’s login, choose your event and click on the reports tab on the top of the page. In the reports page, you have access to view mailing lists, roster lists, payment reports, event specific reports and mailing labels.



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Can I create my own personal reports?

Yes, you can create your own reports. Once logged into the Event Director’s login, choose your event and click on the reports tab on the top of the page. At the bottom of the reports page there is an option to “Create New Custom Report.” Custom reports allows you to make your own report for the specific events you choose and the detailed information you want to have.



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What is the Event Setting area?

The Event Setting area is an event director tool that allows directors to edit item settings, event overview, event description, event contact person, event location, forms and waivers, and billing policy.



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What changes can I NOT make?

After your event has been launched you cannot change the event start and end dates, event prices, event name, and the approved waivers for participants to sign.



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How do I edit the item setting for a specific event?

Once logged into the event director’s tools, click on the event setting tab at the top of the page. Item Settings is the first page to appear. Click on the event you would like to edit. You have access to edit the registration date, age requirements, number of entries allowed and number of waitlist entries allowed. You may not change the start and close date.



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Can I change the start and/or end date of an item?

No, you cannot change the start/and or close date of an item after the event has been launched. Registrants sign up based on their knowledge of these dates.



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Can I change the price of an item?

No, you cannot change the price of an item after the event has been launched. Registrants sign up based on the price advertised. Per our contracts with VISA and Mastercard, we cannot change the price after a person registers.



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Can I change the event name and type once the event has been launched?

You cannot change the event name and type after the event has been launched. Registrants search, and purchase based on the name and type of event advertised; therefore you cannot change these items after registrants have begun signing up.



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How do I edit the event description?

Once logged into the event director’s tools, click on the event setting tab at the top of the page. Choose ‘event description’ from the drop down options of items to review. Click the ‘edit’ button in the top right of the page to edit your event description.



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What should I include in the event description?

You can include whatever you would like in the event description. In general you should include an overview of the event and any important information you would like registrants to know. We recommend you do not put pricing and scheduling information in your description. Keep in mind that you are only limited to 500 characters so try to keep your message simple to follow.



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How do I use html tags?

While editing the event description, location, and billing policy, you may use html tags to format your description. To add a line break in your message, include
after a word. To bold a phrase add before the phrase and after the phrase.



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How do I make changes to the contact person?

Once logged into the event director’s tools, click on the event setting tab at the top of the page. Choose ‘event contact person’ from the drop down options of items to review. Click the ‘edit’ button in the top right of the page to update the contact name, email, phone and organization.



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What will the contact information be used for?

The contact information will be posted underneath the event description for each of your events. We also use the contact information to refer registrants to the contact person when needed. Please note, if you change the contact information for one of your events, it will change the contact information for ALL the events you are a director for.



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Can I have a different contact person listed for different events?

You can only have a different contact person listed for different events if you contact RONIN to specifically request this. If you change the contact information for one of your events, it will change the contact information for ALL the events you are a director for.



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How do I make changes to the event location?

Once logged into the event director’s tools, click on the event setting tab at the top of the page. Choose ‘event location’ from the drop down options of items to review. Click the ‘edit’ button in the top right of the page to update the event location information.



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What is the “Location Name” used for?

The “Location Name” is only used internally and will not be displayed to the registrants.



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Can I update the waivers and forms once the event has been launched?

No, you cannot update the waivers and forms once the event has been launched. Once participants begin to register and sign the waivers, you cannot change them.



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How do I make changes to the billing policy?

Once logged into the event director’s tools, click on the event setting tab at the top of the page. Choose ‘billing policy’ from the drop down options of items to review. Click the ‘edit’ button in the top right of the page to update the event billing policy.



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What is the “Policy Name” use for?

The “Policy Name” is only used internally and will not be displayed to the registrants.



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